Terms of Service

These terms govern your use of Truss Home. By creating an account or booking a service, you agree to them. If you do not agree, please do not use the service. Truss Home LLC operates the service. You can reach us at hello@trusshomeco.com.

What Truss Home does

Truss Home coordinates home services such as cleaning, pressure washing, lawn care, and handyman work. We connect you with independent contractors who perform the work. The contractors are not employees of Truss Home. We help you book, schedule, and pay for service in one place.

Your account

You need an account to book service. Keep your password safe and give us accurate information. You are responsible for activity that happens under your account. Tell us right away if you think someone else has access to it.

Bookings and payments

When you book a job, we show you the price before you confirm. You authorize us to charge your payment method through Stripe for the service you book. If you need to change or cancel a booking, contact us as early as you can so we can adjust the schedule with your crew.

Subscriptions and automatic renewal

Truss offers optional monthly plans. The price and billing cadence are shown next to the subscribe button before you pay, and a plan only starts after you tick the consent box agreeing to automatic renewal. Your plan renews automatically each month until you cancel.

You can cancel online anytime in the Subscription tab of your Client Hub, in no more steps than it took to subscribe. Cancellation takes effect at the end of the current billing period. You keep your plan benefits until then and you are not charged again. If you change plans mid period, we prorate the difference and show you the amount before you confirm. If we ever change a plan's price or terms, we will give you clear notice before the change takes effect, along with instructions for how to cancel if you do not want to continue.

Refunds

If we charge you without your proper consent, New Jersey law treats that charge as an unconditional gift. Tell us and we will refund it in full within 30 days of your request. If a subscription charge lands after your cancellation took effect, we refund it in full. If you believe any other charge is wrong, email hello@trusshomeco.com within 60 days of the charge. We will review it, respond within 5 business days, and send any refund owed to your original payment method.

Service area

Truss Home currently serves Monmouth County, New Jersey. If you sign up from outside this area, we add you to a waitlist and reach out when we expand.

Your conduct

Use Truss Home only for lawful purposes. Do not misuse the service, interfere with how it runs, or try to access accounts or systems that are not yours. Treat the crews who serve you with respect.

Disclaimers

We provide the service as is. We work to vet the contractors on our platform, but they operate their own businesses and control how they perform the work. We do not guarantee a specific result for any job.

Limitation of liability

To the extent the law allows, Truss Home is not liable for indirect, incidental, or consequential damages that arise from your use of the service. Our total liability for any claim is limited to the amount you paid for the service that gave rise to the claim.

Changes to these terms

We may update these terms as the service grows. When we make a meaningful change, we update the date at the top and post the new version here. Your continued use means you accept the updated terms.

Governing law

The laws of the State of New Jersey govern these terms.

Contact us

Questions about these terms? Email hello@trusshomeco.com.