Privacy Policy

This policy explains what Truss Home LLC collects, why we collect it, and the choices you have. Truss Home serves Monmouth County, New Jersey. You can reach us anytime at hello@trusshomeco.com.

What we collect

We collect the information you give us and a small amount we gather automatically.

You give us your name, email, and password when you create an account. You give us your service address and details about your property when you book a job. You give us payment details when you pay for service. We also keep your booking history and the messages you send us.

We collect basic device and usage data automatically, such as your browser type and the pages you visit, so the site works and stays secure.

Why we collect it

We use your information to match you with local crews, schedule and complete your service, process payments, send you updates about your bookings, answer your questions, improve how Truss works, and meet our legal and tax duties.

How we share it

We share only what is needed to run the service. We share your job details and address with the independent contractors who complete your service. We use trusted vendors to handle parts of our operation: Stripe processes payments, Clerk manages account sign in, and our messaging and hosting providers help us deliver the service.

We do not sell your personal information.

Payments and billing data

Stripe, Inc. processes every payment on Truss Home. When you enter card details, they go directly to Stripe. Full card numbers never touch our servers. We keep only what we need to show you your billing: the card brand, the last four digits, the expiry date, your billing history with the dates, amounts, and services each charge paid for, your subscription status, and a record of when you agreed to subscription terms and which version you agreed to.

How we protect your data

We store card details with Stripe, not on our own servers. We use reasonable technical and organizational safeguards to protect your information. No system is perfectly secure, so we cannot promise absolute security.

How long we keep it

We keep your information while your account is active and for as long as we need it to provide the service. Billing and transaction records are kept for seven years to meet tax and accounting requirements, even if you delete your account. When you delete your account, your profile, sign in, and saved properties are removed. When we no longer need your data, we delete it or remove anything that identifies you.

Your choices

You can ask us to show you the data we hold, correct it, or delete it. You can opt out of marketing messages at any time. To make a request, email hello@trusshomeco.com. We will respond within a reasonable time.

Children

Truss Home is for adults. We do not knowingly collect data from anyone under 18.

Changes to this policy

We may update this policy as the service grows. When we make a meaningful change, we will update the date at the top and post the new version here.

Contact us

Questions about your privacy? Email hello@trusshomeco.com and we will help.